All orders are processed within 1 - 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking number included.
Unless otherwise requested by you, all shipments to the continental United States will be shipped by USPS Media Mail (see notes below*) or by USPS Priority Mail.
What is Media Mail?
Media Mail is a cost effective way to ship educational materials vis USPS. For our online store, media mail applies to Books and DVD's only. It does not apply to cards, maps, calendars, magazines, prints or any other items for sale on our website.
Media mail is subject to inspection by the USPS.
If you choose "Media Mail" for the shipping of any items but books and/or DVDs, your credit card will be charged additional fees for the correct priority mail option for your item.
How do I choose a shipping option?
Most (non Medial Mail) orders should select a Medium Flat Rate Box. The dimensions are 13" x 11" x 3" OR 11" x 8" x 5".
Please note that small Priority Mail boxes are only 1" high and are about the size of a DVD.
Please also be advised that if you choose a priority service which does not apply to your item (eg, choosing a small box for a large item) in error, your charge card will be charged for the additional shipping for the correct priority mail option for your item. All box sizes are stated, for your information, on the check-out page.
Thank you very much for your assistance in minimizing multiple transaction charges! If you have any questions, please call, chat or email us at 207-967-2800 x110 or [email protected]
All International shipments will be shipped via USPS International Priority Mail to allow for tracking and insurance. Please feel free to contact us for a quote.
Please allow additional time for your purchase to clear your country's customs. Your order may be subject to additional taxes and/or customs charges imposed by your country's customs office or postal services.
We do not collect VAT, GST, HST, or any other taxes or fees on behalf of your country’s tax or customs authorities.
If taxes or fees are owed to your government, you will be responsible for paying them when you receive your order.
Priority Mail is insured for $50.00. Some orders over $50.00 USD will need to have additional insurance added. (Minimum cost is $2.20) You will be notified via the e-mail address you provided at checkout if additional steps are needed to mail your items. If you choose to waive the extra insurance, Seashore Trolley Museum cannot be held responsible for items lost or damaged in transit.
If you have any questions or concerns about our shipping policies, please contact us at 207-967-2800 X110 or at [email protected] for instructions within 3 (three) business days of receipt of your package.
Every effort will be made to ship your order within 1-2 business days. (Mon. - Fri. 9am - 4pm EST).
Priority mail usually arrives within 2-4 days.
Media mail is estimated to arrive in 2 -10 business days by USPS but usually averages about 3 - 5 days.
Please note that USPS is still advising of delays in some areas due to Covid-19 and/or weather-related and other natural disasters or events.
If your order is time-sensitive, please advise during check-out and we will do our very best to accommodate your needs.
PO Box A, Kennebunkport, ME 04046
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a credit for the value of your return via a discount code to use online. This code will be emailed to you once your item(s) are received.
If you prefer a gift card to use at the museum, please advise us at the time of your return and once the returned item is received, a gift card will be mailed to you.
Shipping
To return your product, you should mail your product to:
PO Box A, Kennebunkport, ME 04046
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return shipping is not paid in advance and you are due a to receive a refund, the cost of return shipping can be deducted from that refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Most refunds or exchanges will be processed within 3 business days.
You should always consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise, nor can we issue a refund for uninsured/untrackable lost items.