Shipping, Handling, Delivery Times & Refund Policy

SHIPPING & HANDLING CHARGES

Unless otherwise requested by you, all shipments to the continental United States will be shipped by media mail for books and DVD's or by USPS Priority Mail.  We will choose the most cost-effective means to get your package to you in a timely fashion, (e.g. regional rate, vs. flat-rate).     

All International shipments will be shipped via USPS International Priority Mail to allow for tracking and insurance.

Please allow additional time for your purchase to clear your country's customs. Your order may be subject to additional taxes and/or customs charges imposed by your country's customs office or postal services.

We do not collect VAT, GST, HST, or any other taxes or fees on behalf of your country’s tax or customs authorities.

If taxes or fees are owed to your government, you will be responsible for paying them when you receive your order.

If you choose "Media Mail" for the shipping of any items but books and/or DVDs, your credit card will be charged additional fees for the correct priority mail option for your item.

If you choose a priority service which does not apply to your item (eg, choosing a small box for a large item) your charge card will be charged for the additional shipping for the correct priority mail option for your item.  Box sizes are clearly stated for your information on the check-out page. 

Thank you very much for your assistance in minimizing multiple transaction charges!  If you have any questions, please call, chat or email us at 207-967-2800 x110 or [email protected]

Some orders over $50.00 USD will need to have additional insurance added. (Minimum cost is $2.20)  You will be notified via the e-mail address you provided at checkout if additional steps are needed to mail your items.  If you choose to waive the extra insurance, Seashore Trolley Museum cannot be held responsible for items lost or damaged in transit. 

Shipping charges are estimated and may include insurance and/or handling charges.   If you would like a refund of any extreme "overage" of shipping charges returned to your credit card, please contact us at 207-967-2800 X110 or at [email protected] for instructions within 3 (three) business days of receipt of your package.

DELIVERY TIME

Every effort will be made to ship your order within 3 business days. (Mon. - Fri. 9am - 4pm EST).

REFUND POLICY

Our policy lasts 30 days from receipt of the item delivery confirmation from the USPS. If 30 days have gone by since receipt of your purchase, unfortunately, we cannot offer you a refund or exchange. It there is a manufacturing defect of some kind we will certainly intervene with our vendor on your behalf.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
been opened
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery without contacting our store via email at [email protected]  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.  Refunds are subject to a 15% restocking fee.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again for any pending transactions. If there are no pending transactions, please contact your bank or credit card company as it may take some time before your refund is "officially" posted.  There are often several days of processing time before a refund is posted to your account and funds are made available. If you've done all of this and you still have not received your refund yet, please contact us at 207-967-2800 X110.

Sale items (if applicable)
Regular-priced items may be refunded, unfortunately, most sale/clearance items cannot be refunded.  Please contact us with any questions regarding this policy and if it applies to your purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email ([email protected]) at and send your item to:

PO Box A, Kennebunkport, ME 04046

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will be informed about your return.

Shipping
To return your product, you should mail your product to:

 PO Box A, Kennebunkport, ME 04046 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return shipping is not paid in advance and you are due a to receive a refund, the cost of return shipping can be deducted from that refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.  Most refunds or exchanges will be processed within 3 business days if the item is in stock.

If you are shipping an item over $35, you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise, nor can we issue a refund for uninsured/untrackable lost items.