Shipping, Delivery Times & Refund Policies

 

When will my order be shipped?

All orders are processed within 1 - 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking number included.

 

How will my order be shipped?

 

Domestic Shipping

Unless otherwise requested by you, all shipments to the continental United States will be shipped by USPS Media Mail (see notes below*) or by USPS Priority Mail.    

What is Media Mail?

Media Mail is a cost effective way to ship educational materials vis USPS.  For our online store, media mail applies to Books and DVD's only.  It does not apply to cards, maps, calendars, magazines, prints or any other items for sale on our website.

Media mail is subject to inspection by the USPS.

If you choose "Media Mail" for the shipping of any items but books and/or DVDs, your credit card will be charged additional fees for the correct priority mail option for your item.

 

How do I choose a shipping option?

Most (non Medial Mail) orders should select a Medium Flat Rate Box.  The dimensions are 13" x 11" x 3" OR 11" x 8" x 5".  

Please note that small Priority Mail boxes are only 1" high and are about the size of a DVD.

Please also be advised that if you choose a priority service which does not apply to your item (eg, choosing a small box for a large item) in error, your charge card will be charged for the additional shipping for the correct priority mail option for your item.  All box sizes are stated, for your information, on the check-out page. 

Thank you very much for your assistance in minimizing multiple transaction charges!  If you have any questions, please call, chat or email us at 207-967-2800 x110 or [email protected]

 

International Shipping

All International shipments will be shipped via USPS International Priority Mail to allow for tracking and insurance.  Please feel free to contact us for a quote.

Please allow additional time for your purchase to clear your country's customs. Your order may be subject to additional taxes and/or customs charges imposed by your country's customs office or postal services.

We do not collect VAT, GST, HST, or any other taxes or fees on behalf of your country’s tax or customs authorities.

If taxes or fees are owed to your government, you will be responsible for paying them when you receive your order.

 

 

What about insurance for my purchase?

Priority Mail is insured for $50.00.  Some orders over $50.00 USD will need to have additional insurance added. (Minimum cost is $2.20)  You will be notified via the e-mail address you provided at checkout if additional steps are needed to mail your items.  If you choose to waive the extra insurance, Seashore Trolley Museum cannot be held responsible for items lost or damaged in transit. 

 

If you have any questions or concerns about our shipping policies, please contact us at 207-967-2800 X110 or at [email protected] for instructions within 3 (three) business days of receipt of your package.

 

When can I expect my package to arrive?

Every effort will be made to ship your order within 1-2 business days. (Mon. - Fri. 9am - 4pm EST).

Priority mail usually arrives within 2-4 days. 

Media mail is estimated to arrive in 2 -10 business days by USPS but usually averages about 3 - 5 days.

Please note that USPS is still advising of delays in some areas due to Covid-19 and/or weather-related and other natural disasters or events.

If your order is time-sensitive, please advise during check-out and we will do our very best to accommodate your needs.

 

REFUND POLICY

Our policy lasts 30 days from your receipt of the item (date is detirmed with delivery confirmation from the USPS). If 30 days have gone by since you have received of your purchase, please feel free to contact us at 207-967-2800 or [email protected]  If there is a manufacturing defect of some kind we will certainly intervene with our vendor on your behalf.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Perishable/dated goods such as magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.  Please contact us if you cannot find your receipt!  We may be able to help.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has
been opened
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery without contacting our store via email at [email protected]  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.  Refunds may be subject to a 15% restocking fee.

Late or missing refunds (if applicable)

If you haven't received a refund after 5 business days, please check your account for any pending transactions. If there are no pending transactions, please contact your bank or credit card company your credit might be pending internal processing.  (There are often several days of processing time before a refund is posted to your account and funds are made available.) If you've done all of these steps, please contact us at 207-967-2800 X110 for assistance.

Sale items (if applicable)
Most sale/clearance items cannot be refunded.  Please contact us with any questions regarding this policy and whether of not it applies to your purchase.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ([email protected]) and mail your item to:

PO Box A, Kennebunkport, ME 04046

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a credit for the value of your return via a discount code to use online.  This code will be emailed to you once your item(s) are received.

If you prefer a gift card to use at the museum, please advise us at the time of your return and once the returned item is received, a gift card will be mailed to you. 


Shipping
To return your product, you should mail your product to:

 PO Box A, Kennebunkport, ME 04046 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return shipping is not paid in advance and you are due a to receive a refund, the cost of return shipping can be deducted from that refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.  Most refunds or exchanges will be processed within 3 business days.

You should always consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise, nor can we issue a refund for uninsured/untrackable lost items.

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